Frequently Asked Questions

Shipping, returns, formulas and routines. If your question is not here, email care@luvdaly.com.

Shipping

When will I get my tracking number?

Within 2 business days of placing your order. Check spam first if you do not see it, then email us and we will resend.

How long does delivery take?

5 to 20 business days after your order ships. Business days exclude weekends and public holidays.

Do you offer free shipping?

Yes, on UK orders over £49. It applies automatically at checkout.

My tracking has not updated. Should I worry?

The first scan can take 24 to 72 hours to appear. If there is no movement for 10 consecutive business days, email us and we will replace or refund the order.

Do you ship internationally?

Yes — Canada, the UK, the EU, Australia and New Zealand. Import duties are set by your local customs authority and are the recipient's responsibility.

Returns

What is your return window?

7 days from the day your order is delivered. Items must be unused and in original packaging.

Can I exchange instead of returning?

Yes, in the same 7-day window. We ship the replacement as soon as your return arrives and settle any price difference either way.

Who pays return shipping?

We do when the item was damaged, defective or wrong. You do when you changed your mind — use a tracked service.

My order arrived damaged.

Email your order number and a photo within 7 days. We send a replacement or full refund, your choice, and cover the shipping. Usually we will not ask for the damaged item back.

Can I return an opened supplement?

No — for hygiene reasons, opened ingestibles and any product with a broken seal cannot be returned. If a sealed item arrived faulty, that exclusion does not apply.

Products and routine

Where should I start?

Radiance Vitamin C Serum in the morning, Hydra Ceramide Night Cream at night. It is the shortest routine that produces a visible change, and it leaves room to build.

Can I use vitamin C and retinol together?

Use vitamin C in the morning and retinol at night rather than layering them in one sitting. If your skin is reactive, alternate nights and keep the ceramide cream on top.

Are your products cruelty-free?

Yes. We never test on animals and neither do our suppliers.

Are they safe during pregnancy?

Many are, but this depends on the formula and on you. Check the full ingredient list with your doctor or midwife before using any supplement or active skincare while pregnant or nursing.

I have sensitive skin. Where do I begin?

Start with the Gentle Foaming Cleanser and Hydra Ceramide Night Cream for two weeks before introducing any active. Patch-test on the inner forearm for 48 hours first.