Our Guarantee

We would rather lose a sale than keep money from someone the product did not work for.

7 days to decide

You have 7 days from the day your order is delivered to request a return or an exchange. Items need to be unused and in their original packaging. Email care@luvdaly.com with your order number and we send a return authorization the same business day.

Damaged or wrong on arrival

Send us a photo within 7 days of delivery. You choose a replacement or a full refund, we cover the shipping, and in most cases we do not ask you to send the item back at all.

What is covered

What is not covered

• Opened or used products, for hygiene reasons — including any supplement or ingestible whose seal has been broken. If a sealed item arrived faulty, this does not apply.
• Requests made more than 7 days after delivery.
• Final-sale items, clearly marked as such on the product page.

Refund timing

We process refunds to your original payment method within 3 business days of receiving and inspecting the return. Your bank then takes a further 5 to 10 business days to post it. That last step is on their side.

Product safety

Our products are cosmetics and wellness supplements, not medicines. They are not intended to diagnose, treat, cure or prevent any disease. Patch-test new topicals, read the ingredient list if you have known allergies, and talk to a healthcare professional before starting any supplement if you are pregnant, nursing or managing a health condition.