Refund policy

The short version

You have 7 days from the day your order is delivered to request a return or exchange. Items must be unused, in their original packaging, and in resalable condition. Email care@luvdaly.com with your order number to start.

How to start a return

Email care@luvdaly.com within 7 days of delivery with your order number and the item you want to return or exchange.
We reply within 24 hours on business days with a return authorization and the return address.
Ship the item back within 7 days of receiving the authorization.
Once we receive and inspect it, we process your refund or send the exchange.

Please do not send anything back before you have a return authorization — unauthorized returns cannot be matched to an order and cannot be refunded.

Exchanges

Exchanges follow the same 7-day window. If you want a different product, we ship the replacement as soon as we receive your return. If the replacement costs more, we send a payment link for the difference. If it costs less, we refund the difference to your original payment method.

Refund timing

Refunds are issued to your original payment method within 3 business days of us receiving and inspecting the return. Your bank or card issuer then takes a further 5 to 10 business days to post it to your statement. That final step is on their side, not ours.

Return shipping costs

We pay when the item arrived damaged, defective, or was not what you ordered.
You pay when you simply changed your mind. We recommend a tracked service — we cannot refund a return we never receive.

Original shipping charges are refunded only when the return is our error.

What cannot be returned

Items that have been opened or used, for hygiene reasons. This includes supplements, ingestibles, and any product whose seal has been broken.
Items returned more than 7 days after delivery.
Gift cards and final-sale items marked as such on the product page.

If a sealed item arrived faulty, this exclusion does not apply — write to us and we will make it right.

Damaged or wrong items

Email care@luvdaly.com within 7 days of delivery with your order number and a photo. We send a replacement or a full refund, your choice, and we cover the return shipping. In most cases we will not ask you to ship the damaged item back at all.

Order cancellations

Email us as soon as possible. If the order has not yet been picked for shipping we cancel it and refund you in full. Once it has shipped, it becomes a return.